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I. GETTING STARTED
1. Editing Records
2. Status Symbols
3. Moving Around
4. Shortcut Keys
5. Editing Keys
6. Other Features
7. Tool Bars
II. DATA ENTRY
Company Info
1. Owners
2. Agents
3. Site Managers
4. Vendors
5. Services
6. Unit Features
7. Rates
8. Taxes
9. Units
III. RESERVATIONS
1. Availability
2. Tenants
3. Reservations and Leases
4. Special Reports
5. View All Reservations
6. Entering Payments
6a. Advance Payment
6b. Batch Payment Posting
IV. PROPERTY MANAGEMENT
1. Work Orders
2. Owners
3. Agents
4. Site Managers
5. Vendors
6. Financial Center
7. Financial Reports
8. Unit Status
9. Banking Center
V. REPORTS
Other Questions
 

Work orders

From Main Menu C Property Management C Work Orders.

You will find a blank new screen when you enter your first Work Order. For each additional work order, C Insert (upper tool bar) and C New Record.

The system will assign an automatic number to each work order you generate

Using the TAB Key on your keyboard move to the next field and key today’s date

Using the TAB Key move to the next field and choose your name from the scroll button. (Must be first entered in Data Entry, Agents. Don’t forget to save and close after entering to allow the system to insert your name in the scroll option feature!)

Using the TAB key on your keyboard move to the next field and using the scroll option find the concerned unit.

The system will complete the next 3 fields automatically with the Owner ID, the Site Manager and the Agent ID

Why is the agent involved in a work order process?

Because many times the listing agent wishes to keep the control over his owners. This feature can  inform the listing agent about important or expensive works to be performed in his listing. Some PMM users pay the listing agent, also called Property Manager, a part of the coordinating fees. This feature will also allow you to track any commissions or income sharing from work orders.

Using the TAB Key move to the next field Description. Here you give a short and generalized description of the work to be done (Example: Toilet is constantly running)

Using the TAB Key move to the next field Work Details. Here you will give a better description for the vendor of the required work. (Example: Toilet in the Master Bath is running since yesterday.)

Using the TAB Key move to the next field Vendor ID. Here you will find with the scroll function the Vendor for this job. In the case that the PMM user has a salaried service provider, you must create a vendor called YOURNAMESERVICE. The system will pay this vendor in the same way as if it is an external vendor.

Can I change a vendor from the executing vendor to my own Service Department?

Yes, you can start a work order with the original vendor and change at closing or anytime to another vendor. This feature is important if you add a coordination fee or if you are not satisfied with the services of one vendor and change to another vendor.

Using the TAB Key move to the next field Service ID. Here you will find with the scroll function the type of service subject to this work order.

Why would I need a type of service to describe the service of a plumber?

You may use a vendor who provides different kinds of services: Property Management companies use very often the Handyman who provides from cleaning to painting. In the after described Data Sheet Function of PMM you will be able to sort work orders by all kinds of data (Example: By date created, Vendor I or Service ID).

Using the TAB Key move to the next field Date scheduled. Here you will enter the date in which the work, subject of this work order has to be made.

Using the TAB Key move to the next field Estimate.  Enter the amount that you have agreed on with the vendor.

Move with the mouse to the Notes field. This is a confidential field. The content of this field will not show up in any document and is designated to the Property Manager only. (Note: In this field you can note any “mark-up” , or This is an update and not a needed repair. Any information that  the property manager must have to close this work order should be recalled in this field)  

Make sure that you saved all information by C on the left gray bar

Now you are ready to print your Work Order by C on the Print / Fax Button on the upper part of your screen. The system will convert the work screen in the preview of the work order to be printed. If you have a color printer, the work order will bear your logo.

(Note: If you have installed a full version of Access 2000 All reports generated by PMM can be sent by e-mail directly from the computer. Call the PMM support line at 727 524 0098 to learn more information about this feature or ask your sales representative).


This work order can be given to the vendor with the indication to bill you making reference to the work order number.

As soon as the vendor bills you and makes reference to your work order number you open the relating work order and:

Add your coordination fee: Change the vendor to your own service department and enter in the field Actual Charge the amount you will charge to the owner.

Keep the expenses billed by the vendor: Enter in the field Actual Charges the amount of the vendor’s bill.

Enter the Date Completed and C on the Post to expenses Button at the upper part of the screen.

Note: PMM will issue a check to the recipient in the Vendors field of the work order. Reference will be made to the Work Order number.

Note:  If you opt to add fees to the bill of the original vendor, you must pay this vendor from your corporate account because PMM will make a check with your own company  as recipient.

Note: The date of completion is the date which will show up on the owner’s Statement! Do not post works orders with an older date than  the current month. This would change the closing balance of the last monthly statement!!!

How to I know if the vendor has done the job of the relating Work Order?

Method 1:

PMM generates a report of uncompleted work orders. Main Menu C Reports, C uncompleted Work orders.

Method 2:

You move the default form view to the data sheet view by C on the second icon on the top bar Data Sheet View, C on the gray field of the Posted column and C the ascending function on your upper tool bar. You will find first the uncompleted work orders (or not posted) and then the completed.

What happens when I post a Work Order?

The amount of the work order and the reference to this work order including Vendor and brief description of the work done will show up in the expense field. Sending this expense to the PMM Banking Center will show up the full address of the recipient, the name of the recipient and in the memo field of the check the reference to this work order.

All with one mouse click!!  

 

 

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